Help center

Quick answers on booking, prices, airports, vehicles and cancellations

Booking & Pricing

Your Transfer

Areas & Services

Changes, Cancellations & Contacts

Booking & Pricing

How to book, the fixed price, what is included, payment on board and invoices.

Enter pickup, destination, date, time and number of passengers in the form: you see the fixed price at once and choose the vehicle. Add your details and, if you are flying in, your flight number. You receive a confirmation email with every detail of the service.

Yes. It is a fixed per-vehicle price, tolls included, shown in the form before you book and locked at booking. It does not change with traffic or with the number of passengers travelling in the same vehicle.

The price covers the vehicle with chauffeur, motorway tolls, water and Wi-Fi on board. Airport pickups also include flight tracking, a meet and greet in the arrivals hall with a name sign and 45 minutes of waiting from landing.

You pay on board, directly to the chauffeur, in cash or by card on the POS terminal. Nothing is charged when you book: the price you saw in the form is the amount you settle on the day of the transfer.

Yes. We issue a regular invoice for companies and agencies: add the company name, VAT number and address in the booking notes or write to info@sgquattro.com. The invoice is issued by Sg Quattro srl, the company behind SG4 Luxury Services.

Services between 23:00 and 06:00 carry a night supplement. There is nothing to discover later: it is already part of the price shown in the form when you choose the time, before you book. We work 24 hours a day, every day.

You can book online up to 48 hours before pickup. If you travel sooner, message us on WhatsApp or call +39 351 702 9703: we check at once whether a chauffeur is available and confirm the service.

Of course. You can book the outward and return rides as two bookings, each with its own fixed price shown in the form. For the ride back to the airport, choose a pickup time with a comfortable margin, especially in high season on the lake roads.

Your Transfer

Meeting your chauffeur at the airport, waiting time, vehicles, luggage, child seats and pets.

The chauffeur waits in the arrivals hall, right after the exit from the baggage area, holding a sign with your name. At Malpensa he comes to the terminal your flight lands at; Linate and Bergamo each have a single terminal.

Airport pickups include 45 minutes of waiting from landing, time for passport control and luggage. Beyond the 45 minutes waiting costs 60 euro per hour. If you think you will need longer, message us on WhatsApp as soon as you land so we can tell the chauffeur.

We track your flight with the number you give us when booking: if it lands late, the chauffeur arrives according to the real time and the 45 minutes of waiting start from the actual landing. You do not need to do anything.

Two recent black Mercedes models: the E-Class, a sedan for 1-3 passengers with 3 suitcases, and the V-Class, a van for up to 7 passengers with 7 suitcases. You choose the vehicle in the form, where each class has its own fixed price.

The E-Class carries 3 suitcases, the V-Class 7 suitcases. If you travel with oversized items such as golf bags, skis or pushchairs, mention them in the booking notes: we will suggest the right vehicle before departure.

Yes, on request. Write in the booking notes how many children are travelling and their ages: we prepare the right child seat or booster and you find it already fitted in the car at pickup.

The V-Class carries up to 7 passengers. For larger groups we arrange several vehicles or a minibus on request: message us on WhatsApp or at info@sgquattro.com with the number of people, luggage, dates and route.

Pets travel on request: ask us before booking. Message us on WhatsApp at +39 351 702 9703 with the size of the animal and the route, and we will confirm whether and how we can welcome it on board.

Areas & Services

Lake Como, Milan and its airports, Switzerland, long distances, driver at disposal and events.

Our base is Cernobbio and our main area is Lake Como: Como, Cernobbio, Moltrasio, Laglio, Argegno, Lenno, Tremezzo, Menaggio, Bellagio, Varenna, Blevio and Torno. Then Milan with Malpensa, Linate, Bergamo airport, the railway stations and the city hotels.

We pick up at Milan Malpensa, Milan Linate and Milan Bergamo airports, at Milano Centrale and the other Milan stations, as well as at hotels and villas. On request we also reach Lugano Agno airport.

Both are possible. From Como the SP583 runs along the lake, about 33 km and over an hour of driving. Alternatively the car boards the ferry from Cadenabbia, Menaggio or Varenna. The chauffeur picks the route according to where you start from.

Yes, on request we drive to Lugano, Lugano Agno airport and St. Moritz. The Swiss motorway vignette is included in the service. Remember to bring a valid travel document, ID card or passport, for the border crossing.

Yes, on request. Beyond the lake and Milan we take clients to St. Moritz, Livigno, Portofino and Monte Carlo. Message us on WhatsApp or by email with date, time, passengers and luggage to arrange the trip.

Yes. Besides point-to-point transfers we offer a driver at disposal by the hour or for the whole day, to move between lake towns, villas and restaurants or for a business day in Milan. Send us your plan and we will reply.

Yes. We work at weddings and events on Lake Como with transfers for couples and guests between airports, hotels and villas. For larger numbers we coordinate several vehicles or a minibus on request. Contact us with the date, venues and number of guests.

Of course. Hotels, villas and agencies can book on behalf of guests by giving their name and flight number: the chauffeur welcomes them with a name sign. We issue invoices to companies and agencies. Write to info@sgquattro.com.

Changes, Cancellations & Contacts

Cancelling, changing, no-shows, lost property and how to reach us.

Yes: cancellation is free up to 24 hours before pickup. You can do it by messaging us on WhatsApp at +39 351 702 9703 or writing to info@sgquattro.com with the name and date of the booking.

Message us on WhatsApp or by email as soon as you know about the change, quoting your booking. We update the time, address, passengers or flight number and confirm the new service. If the route or vehicle changes, we tell you the new fixed price before confirming.

If you cancel less than 24 hours before pickup or do not show up at the meeting point, the service is charged in full. If you are running late or something comes up, tell us at once on WhatsApp: the chauffeur is already on his way to you.

Message us straight away on WhatsApp at +39 351 702 9703 or at info@sgquattro.com with the date, route and a description of the item. We check the vehicle with the chauffeur and let you know how to get it back.

On WhatsApp or by phone at +39 351 702 9703 and by email at info@sgquattro.com. The service runs 24 hours a day, every day, and we answer in Italian or English. Our office is in Cernobbio, at Via Roggia Molinara 27.

Yes. SG4 Luxury Services is a licensed NCC operator, the Italian chauffeur service licence, issued by the Comune di Laino (CO). We have been in the business since 2010, family-run, and the company is Sg Quattro srl, VAT number 03238270130.